Contact Us

Have a question about an order, shipping, or one of our research products? Our team is here to help.

We aim to respond to all enquiries as promptly as possible.

Contact Details

Email:
📧 glowworksau@gmail.com

Support Hours:
Monday – Friday: 9:00am – 5:00pm (AEST)
Closed on weekends and public holidays.

Order Enquiries

To help us assist you faster, please include:

• Your order number

• Your full name

• A brief description of your enquiry

Returns & Refunds

If your order arrives damaged or you believe there is an issue with your purchase, please contact us before returning any items. We'll provide instructions on the next steps once we've reviewed your request.

Product Enquiries

If you have questions regarding product availability, specifications, or supporting documentation, please get in touch. Our team is happy to assist with general product information relating to our research products.

Please note that Glow Works does not provide medical advice, dosing guidance, or recommendations regarding human or veterinary use.

Important Notice

All products supplied by Glow Works are intended strictly for laboratory and scientific research purposes only. They are not intended for human consumption, therapeutic use, diagnosis, treatment, or prevention of any disease.