Privacy policy

Effective Date: 06/06/2026

At Glow Works, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

When you use our website, we may collect personal information including:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Order history

  • Payment information (processed securely through third-party payment providers)

  • IP address and website usage data

How We Use Your Information

We collect your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases

  • Respond to customer enquiries

  • Provide customer support

  • Improve our website and services

  • Detect and prevent fraudulent activity

  • Comply with legal obligations

We will never sell or rent your personal information to third parties.

Payment Information

Payments are processed securely through trusted third-party payment providers. Glow Works does not store your full payment or credit card details on our servers.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic

  • Enhance your browsing experience

You can disable cookies through your browser settings; however, some website features may not function correctly.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. While no online system can guarantee absolute security, we continually work to safeguard your information.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for payment processing, analytics, or shipping. These providers have their own privacy policies, and Glow Works is not responsible for their privacy practices.

Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your personal information where permitted by law

  • Opt out of marketing communications at any time

To make any of these requests, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Glow Works
Email: glowworksau@gmail.com