Returns & Refunds Policy

At Glow Works, we are committed to providing premium-quality research compounds and excellent customer service. If you experience an issue with your order, we're here to help.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at glowworksau@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glowworksau@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns & Refunds

Returns and refunds may be approved once assessed if:

• The product arrives damaged during transit.

• The product is not compliant with our quality standards or policies.

• An incorrect product was supplied.

To be eligible for a return or refund, customers must contact us before returning any items. Returns sent without prior approval may not be accepted.

How to Request a Return or Refund

If you believe your order is eligible, please contact our customer support team with:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging (where applicable).

Once we have reviewed your request, we will advise you on the next steps. If your claim is approved, we will provide instructions for returning the product and arrange a replacement or refund where appropriate.

Non-Eligible Returns

For safety and quality assurance reasons, we are unable to accept returns or provide refunds for:

• Products that have been opened, used, or tampered with.

• Change of mind purchases.

• Orders where the customer failed to follow the provided storage or handling instructions.

• Products damaged after delivery due to misuse or improper storage.

Processing Time

Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Contact Us

If you have any questions regarding your order or wish to request a return or refund, please contact our customer support team glowworksau@gmail.com before sending any products back. We will work with you to resolve the issue as quickly as possible.