Shipping policy

Shipping Policy

Effective Date: 06/06/2026

At Glow Works, we aim to process and dispatch all orders as quickly and efficiently as possible while ensuring every order meets our quality standards.

Order Processing

  • Orders are processed within 1–2 business days after payment has been received and confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During periods of high demand, processing times may be slightly longer.

Shipping

We offer shipping throughout Australia using trusted delivery partners.

Once your order has been dispatched, you will receive a shipping confirmation email. Where applicable, tracking information will also be provided.

Please ensure that all shipping details entered at checkout are accurate. Glow Works is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Delivery Times

Estimated delivery times are:

  • Express Shipping: 1–3 business days

Delivery times are estimates only and may vary depending on your location and the shipping carrier.

Shipping Delays

While we aim to deliver orders promptly, Glow Works is not responsible for delays caused by:

  • Courier or postal service disruptions

  • Severe weather events

  • Public holidays

  • Customs or regulatory inspections (where applicable)

  • Other circumstances beyond our control

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

To assist with your claim, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of any damaged packaging or products (if applicable)

We will work with the shipping provider to investigate and resolve the issue.

Incorrect Orders

If you receive the wrong item, please contact us before opening or using the product. We will arrange the appropriate replacement or refund where necessary.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Glow Works
Email: glowworksau@gmail.com